HELP CENTRE

Questions? Let’s make things clear.

Find answers about custom projects, ready-made products, payments, files, delivery and usage rights.

FAQ

Everything you need to know

Use the search field or category buttons to quickly find the answer you need.

Custom ProjectsHow long does a project take?+
Most projects are completed within 5–10 working days, depending on scope and feedback.
Custom ProjectsHow many revisions are included?+
The number of included revision rounds depends on the selected service or package.
Files & DeliveryWhat files will I receive?+
You receive the final files in the formats needed for your platform and intended use.
Custom ProjectsCan you match my existing branding?+
Yes. Existing colors, logos and visual elements can be used as a starting point.
Custom ProjectsDo you create fully custom work?+
Yes. MadeWeird focuses on custom visuals rather than generic template swaps.
Custom ProjectsCan I combine multiple services?+
Absolutely. Services can be combined into one complete creator or brand package.
Shop & DownloadsHow do I buy a product?+
Choose a product and click Buy Now. Your order is handled through our secure checkout, where the available payment methods are shown.
Shop & DownloadsAre shop products ready-made or custom?+
Shop items are ready-made. For custom work, use the Project Request form and choose Custom Project under What do you need?
Shop & DownloadsCan I request edits to a shop item?+
Small edits may be possible, but a separate custom fee can apply depending on the request.
PaymentsDo you offer refunds?+
Because these are digital products, refunds are handled according to the MadeWeird Refund Policy.
Usage & LicensingCan I sell or share purchased files?+
No. Shop products are for personal or channel use only unless a different license is explicitly provided.
Custom ProjectsHow do I start a custom project?+
Open the Project Request page, choose the service you need and share your idea, platform, budget and references.
GeneralDo I need to know exactly what I want?+
No. A rough idea, a few references or even just a preferred mood is enough to start the conversation.
PaymentsWhich payment methods are accepted?+
Online payments are processed securely through Stripe. Available payment methods, such as iDEAL and cards, are shown at checkout and can vary by location or device.
PaymentsWhen is payment required?+
The payment schedule depends on the project. Custom work may require full payment or a deposit before design begins.
Files & DeliveryHow are digital files delivered?+
After a successful purchase, your digital files are made available through a secure download link on the order confirmation page. You may also receive an order confirmation by email.
Usage & LicensingCan I use the artwork commercially?+
Commercial usage depends on the product or project license. Ask before using artwork for resale, merchandise or paid advertising.
Usage & LicensingCan I use the design on multiple platforms?+
Yes, when your license and supplied file formats allow it. Many creator assets are prepared for use across multiple platforms.
GeneralWhat happens if I need help after delivery?+
Contact MadeWeird with the project or product details and explain what is not working. Reasonable delivery issues can be checked.
Files & DeliveryWhat image sizes are included for Twitch and Kick?+
Sizes depend on the product type. Each product description lists the included dimensions and file formats. Where relevant, files are prepared for common Twitch and Kick use, such as emotes, badges, panels, avatars and channel graphics.
Shop & DownloadsAre limited edition products restocked?+
No. When a product is marked as Limited Edition, only the stated number of pieces will be sold. Once the available stock is gone, the product will not be restocked unless clearly stated otherwise.

Still have a question?

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